Reacting quickly and effectively |
| In shipping a quick reaction time is crucial;
we fully recognise that it is not in our clients’ best
interests to have to wait for days for advice. We ensure
that all queries and instructions are dealt with immediately
they are received. If we do not have the solution to hand
then we ensure that we have the means to obtain it. To this
end we make use of the most comprehensive legal and commercial
databases so that our advice is always based on the most
up-to-date sources of information available. |
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| Keeping you well informed |
We are always available |
We ensure that our clients
are able to contact us at all times. Each client has a
single point of contact within the firm and all telephone
calls and other communications are answered promptly. We
also provide home and mobile telephone numbers for our
key staff so that if problems arise at any time, day or
night, a specialist is available to assist. |
| Wherever possible we use plain English
and avoid legal jargon in our correspondence and letters
of advice. |
| We provide detailed progress reports and
letters of advice at intervals which suit our clients. In
this way our clients can monitor and control the progress
of their cases. |
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